9 hard skills or competencies (industry competencies) for Automotive Mechanic II
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Describes the key benefits of effective spare parts management for smooth production operations.
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Level 2 Behaviors
(Light Experience)
Follows established procedures to store and organize spare parts.
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Level 3 Behaviors
(Moderate Experience)
Leverages bill of materials (BOM) to facilitate ordering of spare parts and placing work orders.
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Level 4 Behaviors
(Extensive Experience)
Implements policies and security measures to maintain accurate spare parts inventory.
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Level 5 Behaviors
(Mastery)
Develops a warehouse management system (WMS) to optimize spare parts inventory management.
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Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Describes the standard procedures and safety protocols for troubleshooting automotive systems.
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Level 2 Behaviors
(Light Experience)
Helps with test-driving vehicles to verify automotive repairs and ensure proper functioning.
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Level 3 Behaviors
(Moderate Experience)
Executes preventive maintenance plans to enhance the reliability and performance of vehicles.
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Level 4 Behaviors
(Extensive Experience)
Implements safety policies and procedures to ensure proper automotive parts handling and disposal.
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Level 5 Behaviors
(Mastery)
Develops and enforces quality control measures to ensure automotive repairs meet industry standards.
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2 general skills or competencies (Job family competencies) for Automotive Mechanic II
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Describes methods used in collecting and analyzing customer satisfaction data.
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Level 2 Behaviors
(Light Experience)
Assists in creating questions to surveys to identify customer satisfaction levels.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to establish positive interactions and maintain a high level of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Delivers superior customer service to optimize customer satisfaction scores.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the key considerations and limitations of safety policies.
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Level 2 Behaviors
(Light Experience)
Prepares the necessary resources and information for the development of safety policies and procedures.
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Level 3 Behaviors
(Moderate Experience)
Handles the execution, enactment, and tracking of each element of the safety policy and program.
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Level 4 Behaviors
(Extensive Experience)
Evaluates employees' performance to ensure they comply with established safety policies and procedures.
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Level 5 Behaviors
(Mastery)
Cultivates a compliant working environment by enforcing safety policies and procedures.
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10 soft skills or competencies (core competencies) for Automotive Mechanic II
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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Summary of Automotive Mechanic II skills and competencies
There are 9 hard skills for Automotive Mechanic II, Spare Parts Inventory Management, Automotive Services, Automotive Engine Repair, etc.
2 general skills for Automotive Mechanic II, Customer Satisfaction, Safety Policies and Procedures.
10 soft skills for Automotive Mechanic II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Automotive Mechanic II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.